Critical Information Summary
Broadband Internet Service
Information About The Service
The service:
Jettech Broadband Internet Service is a post-paid broadband service offering fast speed internet access an unlimited data allowance (subject to our Fair Use Policy).
You can choose to have your speed reduced (shaped) to 1Mbps in the event that you are in breach of our Fair Use Policy, or you can continue using the service at the same speed and pay excess data charges.
Bundling:
This service is not conditional on you having a phone line with us. Please contact us if you wish to have a service that also includes a phone line with us.
Mandatory components:
You will require a Jettech Networks modem/router for this service. We offer a Preconfigured Residential Router with WiFi $249, and if you have a larger home, a Preconfigured Residential Mesh WiFi Access Point $249 is available to purchase to extend your network.
Minimum term:
The service is available with a minimum term of 12 months.
Important conditions:
This service may not be available at your location and is subject to Service Qualification.
Information About Pricing
Minimum monthly charge:
Jettech Home 200
Speed: 200Mbps download, 50Mbps upload
$129 Per Month (12 Month Contract)
$2197 (Minimum charge for entire term - 12 months)
Data: Unlimited, but subject to Fair Use Policy.
Jettech Home 300
Speed: 300Mbps download, 100Mbps upload
$175 Per Month (12 Month Contract)
$2749 (Minimum charge for entire term - 12 months)
Data: Unlimited, but subject to Fair Use Policy.
Jettech Home 500
Speed: 500Mbps download, 100Mbps upload
$275 Per Month (12 Month Contract)
$3949 (Minimum charge for entire term - 12 months)
Data: Unlimited, but subject to Fair Use Policy.
Jettech Business 500
$330 Per Month (12 Month Contract),
$4609 (Minimum charge for entire term - 12 months)
Includes Business 500 Service Level Agreement
Single Static Fixed IP Address (Additional static IP addresses can be purchased at an additional monthly cost.)
Data: Unlimited, but subject to Fair Use Policy.
Early termination charges:
If you cancel your service prior to the end of your contract term you will incur early termination charges. These are calculated by multiplying the number of outstanding contract months times the minimum monthly contract charge.
Other Information
Usage information:
Our internet access has unlimited data, but is subject to our Fair Use Policy. You can choose to have your speed reduced (shaped) to 1Mbps in the event that you are in breach of our Fair Use Policy, or you can continue using the service at the same speed and pay excess data charges.
Add a Data Pack, see Unit Pricing information
Reduce your usage (for example, by disabling peer to peer file-sharing or other high download services)
Enquires, feedback and complaints:
We are committed to providing you with excellent service. If you need help, call our Support Team on 1300 601 146. Our Support Team is available between 8 AM 5 PM, Monday to Friday, excluding public holidays.
Telecommunications Industry Ombudsman (TIO):
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
If you wish to contact the TIO, you can do so as follows:
Phone: 1 800 062 058
Fax: 1 800 630 614
Online: http://www.tio.com.au/making-a-complaint
This is a summary only. Please contact us for further information or visit our website for full Terms and Conditions. Summary valid as of September 2016.